Frequently Asked Questions
📦 When will my order arrive?
Most orders arrive within 8–23 days, depending on your location and the product.
Once your order ships, you’ll receive a tracking number by email.
🚚 Do you offer fast shipping?
Some items may ship faster depending on the warehouse.
Shipping speed varies, but most customers get their items within 2–3 weeks.
🐶 Where do your products ship from?
We work with trusted fulfillment partners in the U.S. and internationally to keep prices low and quality high.
This is why processing times vary by item.
🛒 My tracking number isn’t updating — what do I do?
Tracking can take 3–7 days to update.
If it hasn’t updated after 7 days, email us:
We’ll check it for you.
💳 What payment methods do you accept?
We accept:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Shop Pay
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Apple Pay
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Google Pay
All payments are encrypted and secure.
❗ I need to change my order — can I?
Yes, but only within the first 12 hours after you place your order.
After that, the order begins processing and can't be changed.
Email us ASAP if you need help:
📧 support@tiredpupco.com
➡️ Do you offer returns or exchanges?
Yes — we offer easy returns within 14 days of delivery.
See our Refund Policy for full details.
📬 How do I contact customer support?
Email us anytime:
📧 support@tiredpupco.com
We respond within 24 hours Monday–Saturday.